Refunds and Exchanges
Lilydale Books offers a refund or exchange in the following circumstances:
- Item is faulty
- Change of mind within 30 days
Products can be returned under this policy but customer will incur the postage cost to return the item (this does not apply to instore purchases). No refunds are given for the following:
- Software (including eBooks)
- Flexibooks where the shrink wrap is opened
Products are to be returned in new condition, with a copy of the tax invoice/receipt and a letter of explanation within 30 days of date of purchase to: Lilydale Books Unit 1, 25-27 Hightech Place Lilydale VIC 3140.
If you have questions please call 03 9739 6186 or email firstname.lastname@example.org
The prices for the goods supplied include GST. Prices and special offers may vary during the year without notice.
We do not give duplicate receipts. Remember to keep your receipts to be eligible for the Government Education Tax Refund.
No responsibility is accepted for the correctness of information.
This shop is operated by Lilydale Books ABN 28 770 058 327