If you have a second hand textbook, you can check whether the eBook is still accessible by visiting the publisher’s website. A Reactivation eBook can be purchased through your school’s booklist to reactivate an eBook code from a second hand book (if available). 

If your booklist is with another provider and you have purchased an eBook only product through our catalogue, you will be emailed instructions on how to access the eBook. You should receive this email within 1-2 business days of placing your order.

All eBooks, including eBooks within textbooks, are accessed through Educational Ebooks. We set up all accounts for students. You don’t need to do anything. Login details are sent to your school email address (or given to you by your school) before the start of Term 1.

To access your eBooks:

1. Go to Educational Ebooks (educationalebooks.com.au).
2. Login with your school credentials.
3. All eBooks that have been purchased will be accessible in your account before school resumes.
 

For ease of access, we have set up Single Sign-On (SSO) for students which means no additional passwords or logins are required.

For all eBook related inquiries refer to our FAQs on the Educational Ebooks website.

A Reactivation eBook can be purchased through your school’s booklist to reactivate an eBook code from a second-hand book (if available). This provides access to the online digital resources.

Remember to have your second-hand textbook with you when accessing for the first time as you will need to enter the original code to reactivate the eBook.

If your items are in stock, they will generally be ready for collection within the following timeframes:

February to October: Allow up to 1 – 2 business days

November to January: Allow up to 2 - 5 business days

Do not come into the store until you have received the notification. If you have multiple orders you will receive multiple notifications.

Yes, when you have received your notification that your order is ready, come in store and head straight to the Priority Queue to collect your order.

If an item is not currently in stock, it will automatically be placed on backorder and you will be notified via SMS and email once your order is ready for collection.

We encourage you to collect any available items and we will notify you again when the remaining items are available.

Once you are notified that your order is ready, collect your order from the Priority Queue:

Lilydale Books at Unit 1, 25-27 Hightech Place Lilydale 3140.

You have 5 days to collect your order once all items are ready to collect.

We process orders every business day and most orders are sent as soon as we receive them. If your items are in stock, they will generally leave our warehouse within the following timeframes:

February to October: Allow up to 1 – 5 business days

November to January: Allow up to 10-15 business days*

*If your order contains an item that has a future due date, your order may not be shipped until it is in stock. This will not apply for VCE students, whose orders are shipped as priority.

Postage is $9.95 site wide, regardless of the size of your order.

Occasionally we have special postage discounts or offers. These will be identified on your booklist or on our website and may change without notice.

Australia Post will attempt to deliver your parcel at your address. If you are not home when delivery is attempted, you will receive a collection card and the parcel will be sent to the closest Australia Post outlet for later collection. Australia Post will not attempt to redeliver the parcel.

We do not allow Australia Post to leave parcels unattended for security reasons, a signature is required for all deliveries. We do not want your parcel to be delivered to the incorrect person, misplaced or stolen. 

More options are available to customers that have a MyPost account with Australia Post.

If an incomplete or incorrect address was provided when you placed your order, the parcel will be returned to us via Australia Post. Once the parcel has been returned, Lilydale Books will get in contact with you.

If this occurs, you can choose to have the parcel re-sent with the correct address. This will incur an additional postage fee. If we have not heard back from you within 7 business days the order will be cancelled and refunded, less the postage fee.

If you realise there is an error with your address after submitting your order please contact us at info@lilydalebooks.com.au as soon as possible with the correct address. If we have not already sent the parcel we will amend the details accordingly.

Alternatively, if you have an Australia Post MyPost account and you notice prior to delivery being made that there is an issue with your address or need your parcel redirected, update your address details in your MyPost account. Australia Post will attempt to deliver it to the updated address. This option is only available while the parcel is already on its way, not when it’s on board with the driver. See if the “Request Redirect” option is available against your delivery from Lilydale Books and follow the steps in your account.

Our parcels are sent via Australia Post. You will receive an email and SMS from Lilydale Books once your order has been sent. Tracking details will be provided in a separate email from Australia Post. 

If you have multiple orders they may be shipped at different times and you will receive multiple tracking numbers.

Due increased wait times in store, we encourage customers to place their orders online. However, you are welcome to shop in store if you prefer.

Your booklist can be found in the "For Parents" section of the website, or by clicking here.

The following options are available:

Home Delivery
Click & Collect
School Collection (only available to select schools) 

Absolutely! If your booklist is through another supplier you are still able to purchase books and stationery through Lilydale Books. We can fulfil any primary and secondary school booklist in Victoria.

Here are a few options if you wish to place your order through Lilydale Books:

Order Online - via our online catalogue

Email – a copy of your booklist, ensuring required items are clearly indicated, to info@lilydalebooks.com.au

If you cannot make the school collection date you can send someone on your behalf to collect your order. If this is not possible, your order will be returned to Lilydale Books and can be collected from the store (unless otherwise stated on your booklist).

Lilydale Books has come to the decision to discontinue our Second Hand Book service. For those looking to sell or donate their second hand books we recommend contacting “Sustainable School Shop” or consider Facebook Marketplace or Gumtree.

Lilydale Books will be working with schools to offer them the option of a Second Hand Book Buying and Selling Day. This will be offered to our partnering schools.

Unfortunately, orders cannot be combined. However, you are welcome to place another order.

Orders that have been processed cannot be modified. For change of mind orders where a refund is requested an administration and restocking fee may apply.

For more information regarding our refund policy, please refer to our Terms & Conditions.

If you have a Lilydale Books account, you can check the status of your order in your account. 

You will also receive notifications when your order is ready for collection or has been dispatched. Tracking information is provided for all home delivery orders via SMS and email. Tracking information is also available in your Lilydale Books account.

To use your voucher online just send us an email with your name, school and a photo of your voucher and we will send you a code to use when you checkout.

Please note:

Vouchers cannot be redeemed on Fee Only products
Vouchers are not redeemable for cash
Your voucher is valid until the end of the month specified on the front of the voucher
Vouchers are treated as cash & Lilydale Books is not responsible for lost or stolen vouchers

You are welcome to place an order without creating an account. Although we recommend creating an account for the benefits of viewing, tracking and saving orders as well as printing tax invocies.

To create an account on our website, follow the step-by-step guide in the video below:

To place an order on our website, follow the step-by-step guides available in the "For Parents" section of our website, or you can watch the video below.

We recommend creating a Lilydale Books account so you can check the status of your order, locate tracking details, access past orders, tax invoices and save unsubmitted orders. 

We accept payments using a Mastercard or Visa through our secure payment gateway.

We do not store any credit card details. Our website uses a secure standard industry payment system with SSL security encryption certification.

We recommend using Google Chrome, Firefox, Microsoft Edge, Safari or Opera.

Internet Explorer is NOT supported. 

Yes, you can come in store to purchase books without pre-ordering any time throughout the year. However, due to increased wait times in store during the peak season, we encourage customers to place their orders online. However, you are welcome to shop in store if you prefer.

We cannot accept phone orders for security reasons. To place a prepaid order please do so through our website.

You can check a product’s availability either on our website or by contacting us 03 9739 6186. 

Please note eBook products cannot be returned or exchanged as they are deemed used and unable to be on-sold. Please select carefully when purchasing eBooks.

We offer a refund, exchange or credit in the following circumstances:

An item is faulty
Change of mind within 21 days of purchase (Textbooks only)

The following products are not able to be returned (unless faulty):

Digital products (including eBooks)
Stationery (including calculators)
Special order or custom items

If you need to return a book that was purchased in error, please return it to us within 21 days along with your receipt.

If returning via post, please ensure adequate packaging so the book is not damaged in transit. If the book is received damaged, it will be returned to you at your cost.

If returning in store, please ensure the book is in new condition.

Once we have assessed the book and determined it can be resold, the price of the item will be refunded via the original payment method.

If your order has already been posted, do not refuse the parcel upon delivery. Lilydale Books does not cover the return postage cost. It is up to the customer to cover the cost of returning an unwanted item. If you refuse the parcel, the cost incurred to return the parcel will be deducted from your refund.

Please note eBook products cannot be returned or exchanged as they are deemed used and unable to be on-sold. Please select carefully when purchasing eBooks.

Please refer to our Refunds & Returns Policy here.

These can be purchased via your school’s booklist. You can select either delivery method as these do not incur a delivery charge.

When placing your order, please ensure you enter your student’s enrolled name and school email address.

All subscriptions or fees are located on your receipt under ‘Fees’. If you have created an account with Lilydale Books, this will be in your Tax Invoice or in the digital receipt sent via SMS.

Please ensure you have made payment and the name of your student matches their enrolled name. We can resend your receipt to be provided to your school.

Contact your school for more information regarding these specific products.

Lilydale Books has been requested to collect subscriptions or fees on behalf of your school. These will be made available to your student by the school at the start of Term 1. Lilydale Books does not distribute these products.

Contact your school for more information.

Since our inception 35 years ago, Lilydale Books has been an environmentally conscious business. We frequently audit our business practices to assess where we can reduce our carbon footprint, as well as those of our suppliers.

Click here to read more about our Sustainability Values.

We encourage feedback, please get in touch if you have any suggestions.

Click & Collect orders are packed in paper bags which can be reused or recycled.

We package Home Delivery orders with paper and shredded cardboard, which is recycled onsite to reduce waste. Both this packaging and your delivery box can be reused or recycled in the appropriate recycle bin. Your package may contain fluff peanuts, this Envirofill can be disposed of safely in your compost, recycling bin or dissolved in water. This is 100% biodegradable.

We also support the Indigenous Literacy Foundation (ILF). Reusable tote bags can be purchased in store. All proceeds go towards the ILF.

Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed 

For up to date opening hours, please refer to our Contact Us page.