Refunds and Returns Policy
We offer a refund, exchange or credit in the following circumstances:
• An item is faulty
• Change of mind within 21 days of purchase (Textbooks only)
Products are to be returned in an un-damaged, as-new condition to qualify for a refund (except where faulty), with a copy of the receipt.
Items that are returned blemished or damaged are unable to be refunded. Please be careful with shrink wrapped items – if you have removed the shrink wrap, we are not able to provide a refund or exchange due to change of mind.
The following products are not able to be returned (unless faulty):
• Digital products (including eBooks)
• Stationery (including calculators)
• Special order or custom items
• Secondhand books
Returning Online Orders (Delivery)
If you need to return an item that was purchased in error, please return the book to us within 21 days along with your receipt, ensuring adequate packaging so the book is not damaged (if returning via post). Once we have assessed the book and determined it can be resold, you will receive a refund, less original postage. If the book is received damaged, it will be returned to you at your cost.
Please DO NOT refuse the parcel upon delivery. Lilydale Books does not cover the return postage cost. It is up to the customer to cover the cost of returning an unwanted item. If you refuse the parcel, we will deduct the cost incurred to return the parcel from your refund ($12.00).
Please note eBook products cannot be returned or exchanged as they are deemed used and unable to be on-sold. Please select carefully when purchasing eBooks.
Receiving Your Refund
The refund will be supplied in the same method used originally to pay. For example, if an item was paid for via EFTPOS, the funds will be returned via EFTPOS.
If your refund is being returned electronically e.g. via EFTPOS, please allow up to 10 business days for the funds to clear in your account. If you have not received your refund after 10 business days please email us at firstname.lastname@example.org.
Cancelling an Order & Change of Mind
Change of mind orders where a refund is requested may incur an administration and restocking fee of $5.95. This will only apply for online orders. This will also apply if a product has been purchased unnecessarily.
For more information regarding our refund policy, please refer to our Terms.