Privacy Policy

Our Commitment 

Lilydale Books Pty Ltd (ABN 30 160 957 004) and associated entities (Lilydale Books) are committed to maintaining our clients’ privacy and security. We are committed to best practice procedures in the way our client’s personal information is stored and handled. This Privacy policy explains how we handle personal information and how we interact with you online.

This Privacy policy may be updated from time-to-time and we will let you know of any changes by posting a notice on our website.


The Information We Collect

For most of our products and services it is necessary for us to collect ‘personal information’ such as your name, identity details, contact details, transaction information and other personal details where needed. 


Why We Collect Your Information

Lilydale Books collects and retains personal information sufficient to enable us to provideyou with quality goods and services, fulfil our legal obligations, conduct marketing, maintain your contact details or as otherwise authorised by you. 


How We Collect Your Information

Information is collected from you when you place an order online or in-store. We collect personal information about you directly from you – this can be in person, in documents you give us, from telephone calls, emails, your access to our website or from transactions you make. 


Security of Information

We keep personal information in physical and electronic records, at our premises under security and the premises of our service providers, which may include storage on the cloud. Where this occurs, we take steps to protect personal information against misuse or loss. We use security procedures and technology to protect the information we hold. Access to and use of personal information within Lilydale Books seeks to prevent misuse or unlawful disclosure of the information – this includes internal policies, auditing, training and monitoring of staff. 

If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them. 

Where the personal information we collect is no longer required, we delete the information or permanently de-identify it in accordance with relevant laws and our policy.


Keeping Information Accurate and Up to Date 

We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete. 


Providing information to Third Parties

Lilydale Books will only disclose your information to third parties service providers (i.e. payment gateways, courier, software developers, schools etc.) in order to provide you with goods or services you have purchased.  


Dealing with Lilydale Books Online 

When you visit Lilydale Books’ websites you will browse anonymously unless you have logged into a ‘My Account’ feature of the website. 

For all visitors to our web site, we use cookies to collect anonymous information such as the server your computer is logged on to, screen resolution, referring websites, your browser type (for example, Internet Explorer, Chrome or Firefox), and your IP address. (An IP address is a number that is assigned to your computer automatically and required for using the Internet). We may also derive the location associated with an IP address. And other information transmitted by your browser.

Once you have logged into the ‘My Account’ section of the website, or provided us with personal information by completing a form online, we may be able to identify you and we may combine that with other information in order to provide you with a better online experience. If you would prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your internet browser (see below). 



A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. While cookies are not considered personal information, they are generally used on Lilydale Books’ sites to: 

• access online services - if you log into our secure areas on our website we will use cookies to authorise your access and save your preferences 

• manage advertising - when you see one of our ads on a third party website, cookies are sometimes used to collect anonymous information about the page you visit and the type of software you are using 

• monitor traffic - we use anonymous information to track how people are using the Lilydale Books’ site. This may include time of visit, pages visited and some system information about the type of computer you are using 

• monitor your use of our website - if we have identified you as a result of you logging into a ‘Your Account’, accessing our website from a personalised communication or providing us with personal information by completing a form online, we may use cookies to collect personal information about you. 

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the &quotHelp&quot menu of your browser to learn how to change your cookie preferences). 

If you disable the use of cookies on your web browser or remove or reject specific cookies from Lilydale Books websites or linked sites, then you may not be able to gain access to all of the content and facilities on those websites. 


Contact us 

Lilydale Books is committed to its customers’ privacy be respected in accordance with the above policy. If you have any questions regarding this policy or wish to request access to or correction of your personal information we hold about you please contact Lilydale Books at